Privacy Questions Answered
When you close your account, your profile is marked inactive and you cannot log in. Your transaction history and game records remain on our servers for a legal retention period where local law permits, then are securely deleted. You may request immediate data deletion where applicable by contacting our team.
We do not store your card numbers, bank details or wallet credentials beyond the moment your transaction confirms. After a deposit via DANA, OVO, GoPay or QRIS clears, we keep only the deposit record and reference number. Withdrawal requests show your registered account number for verification purposes only.
Yes. Log into your account, go to Settings > Privacy & Data, and click 'Download My Data.' We compile your profile, transaction history and game activity into a file you can export. The download is usually ready within 48 hours and sent to your registered email.
We do not sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to confirm deposits and withdrawals, and where local law requires it. We use analytics partners to understand how the platform is used, but they do not receive your name or account details.
Cookies are small files stored on your device that help us remember you and keep your session active. We use them to log you in faster, recognize your preferences, and detect suspicious account access. You can manage cookies in your browser settings; disabling them may affect platform performance.
If you believe your account or data has been compromised, contact our support team immediately via live chat or email. We investigate security incidents within 24 hours. For formal complaints about how we handle your data, you may contact the relevant local authority where local law permits.
We may collect your general location (country or region) from your IP address to comply with local regulations and payment processing rules. We do not track your real-time GPS location unless you give permission. You can review location permissions in your device settings and disable them at any time.
